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Subject:Re: Mission Statements From:"Parks, Beverly" <ParksB -at- EMH1 -dot- HQISEC -dot- ARMY -dot- MIL> Date:Mon, 11 Aug 1997 09:43:34 -0700
>John Posada[SMTP:JOHN -dot- POSADA -at- EY -dot- COM] wrote:
>>>I agree on one hand that most mission statements sound alike and tend to
>the obvious. However, speaking from one who just handled the process that
>spanned almost two months, I can identify some benefits that would have come
out of it even if the statement had never seen the light of day.<<
Well, I didn't spend two months devising a mission statement, but I did
spend two months performing a software process assessment, and then
another two months developing the action plan based on the findings of
the assessment. I agree with you that the process *for the people
involved* was exciting and beneficial. It's what happens when it is all
said and done that's the killer. Management signs off on the action plan
-- a gesture that presumably shows their support -- then two months
later reorganizes the organization so that all our hard work becomes
invalid. Yeah, we were pumped while it was happening, but if there's no
>follow-through from management then that bubble is easily popped.
>>>A mission statement is not for the primary benefit of a customer. The
statement is for the benefit of the organization.<<
>No argument there. I think this is a basic understanding.
>The Tactical Applications Group of Ernst & Young LLP will be responsible for
>the analysis, design, development, deployment, implementation, and support of
>wide spectrum of information management applications for our customers at
>Ernst & Young.
>The needs and desires of our customers will drive us to develop best-of-class
>applications. We will respect each of our customers as equal partners. As
>partners, we will strive to produce the most cost-effective,
>technology-appropriate application using current development tools,