Re: Post-initiative Customer Satisfaction

Subject: Re: Post-initiative Customer Satisfaction
From: DURL <durl -at- BUFFNET -dot- NET>
Date: Fri, 5 Jun 1998 10:03:17 -0400

...except you might want to provide an *even* number of
scale points. (1 to 4)
If you give people the chance, they'll opt for the middle, thus not giving
you a feel if you're more right than wrong...
Mary

Mary Durlak Erie Documentation Inc.
East Aurora, New York (near Buffalo)
durl -at- buffnet -dot- net

On Thu, 4 Jun 1998, Suzette Seveny wrote:

snip>
. Provide a satisfaction scale for each question (1 - 5 works well)
snip>




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