Re: Updating client-side manuals

[John Posada <john -at- TDANDW -dot- COM>]

Something I saw that I may implement.

The documentation from one of our vendors (Summa) comes on a CDRom in
PDF files. However, on the cover of the openning pdf, there is a button
that when pressed, connects to a Summa web site containing release
notes, changes, and addendums.

Since the pdf is viewed from inside a web browser, they can switch back
and forth between web and pdf and not really cafre about the difference.

Works well for us.


>
> What's the best way to inform our clients of the new features?
>
> Updating the manual would be nice, but since we're not gong to ship
> out entirely new manuals, that means we'd be asking our clients to
> swap out the pages themselves.
>
> Alternately, we could produce an addendum/appendix that includes all
> the relevant changes to the program, but wouldn't require any page
> swapping by our clients.
>

--
John Posada, Technical Writer (and proud of the title)
The world's premier Internet fax service company: The FaxSav Global
Network
-work http://www.faxsav.com     -personal http://www.tdandw.com
-work mailto:posada -at- faxsav -dot- com  -personal mailto:john -at- tdandw -dot- com
-work phone: 732-906-2000 X2296 -home phone: 732-291-7811
My opinions are mine, and neither you nor my company can take credit for
them.

  "One ought, every day at least, to hear a little song, read a good
poem, see a fine picture, and, if it were possible, to speak a few
reasonable words.", Goethe
  "Say all you have to say in the fewest possible words, or your reader
will be sure to skip them; and in the plainest possible words or he will
certainly misunderstand them.", John Ruskin