TechWhirl (TECHWR-L) is a resource for technical writing and technical communications professionals of all experience levels and in all industries to share their experiences and acquire information.
For two decades, technical communicators have turned to TechWhirl to ask and answer questions about the always-changing world of technical communications, such as tools, skills, career paths, methodologies, and emerging industries. The TechWhirl Archives and magazine, created for, by and about technical writers, offer a wealth of knowledge to everyone with an interest in any aspect of technical communications.
We are developing a customer phone survey in hopes of learning more about
where we stand with our customers.
I am on the team that is tasked with developing this survey. We have invited a
representative from an organization geared toward helping companies use
surveys as tools for improvement.
I have a few general questions:
Have any of you had experience creating phone surveys? If so, do you have any
suggestions for development?
What should we look for in a company that will be asking the questions and
processing the info?
I don't think this is a relevant question to TECHWR-L, so please respond OFF LIST.
