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Subject:Re: Help me name my department From:"E. Gail Miedema" <egail -at- TELEPORT -dot- COM> Date:Thu, 1 Oct 1998 14:00:04 -0700
My vote is:
User Assistance Development Group
or...
User Assistance Development Department
or simply...
User Assistance Development (a'la Research and Development)
Cheers,
-E. Gail Miedema
On Thu, 1 Oct 1998, JGREY wrote:
> Hello techwhirlers,
>
> I manage the Documentation Department for Made2Manage Systems, a
> developer of enterprise resource planning software for small- to
> mid-sized manufacturers.
>
> Fortunately for us, our work has expanded beyond the bounds of
> documentation. Our mission is to develop tools and provide services
> that help users learn our products more quickly and become
> self-sufficient. This includes books and online Help, of course.
> However, it will also soon begin to include usability testing, user
> interface design, and performance support systems. For example, one
> product has 200 reports, and users complain that they never know which
> one contains what information. We could develop a tool that lets the
> user choose keywords that match the output they want, list for them the
> report(s) that include that information, and let them generate the
> report(s).
>
> So it's time to rename my department. The best I've come up with, "User
> Assistance Tools Group," rolls clumsily off the tongue. It's also
> esoteric; *we* know what it means, but we'd have to explain it to
> everyone else. The new name has to clearly and concisely communicate
> what we do.
>
> Any ideas?
>
> Thanks,
> jim
>
> jim grey \ Documentation Manager
> Made2Manage Systems, Inc. \ jgrey -at- made2manage -dot- com
>
>
> From ??? -at- ??? Sun Jan 00 00:00:00 0000==
>
>