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Subject:Job posting: Richmond, VA From:melissa -dot- lowery -at- CAPITALONE -dot- COM Date:Mon, 2 Aug 1999 16:15:28 -0500
I am posting this job opening for another team at Capital One, but I
will be happy to answer any questions about the position or the
company. The team is looking for someone to start a technical
documentation set for the customer service GUI they develop. They do
NOT need end user documentation or training documentation (the
customer service area has a huge staff of writers for both of those
functions).
They do need someone who knows how to document the controls and
associated code for a GUI created in C++. This team has never had a
technical writer, so they need someone who can assess their
information needs and fill them with little guidance from the
developers or managers. The writer will join a growing community of
tech writers within the IT organization at Capital One.
Any questions can be directed to me via phone or e-mail. Resumes and
cover letters should be directed to the recruiting contact at the end
of the posting.
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A software development team within the Information Technology
Department of Capital One Financial Services has an immediate opening
for an experienced technical writer in Richmond, Virginia. This is a
great opportunity to join a fast-growing company that ranked in the
top half of Fortune magazine's second annual list of its 100 Best
Companies to Work for in America. Computer World recently named
Capital One 13th in their 1999 List of 100 Best Places to Work in IT.
Capital One's innovative use of information technology fuels its
worldwide expansion and its diversification of services.
Join the software development team that builds Capital One's primary
customer service application. As part of this team, the technical
writer will develop a technical documentation set from scratch
describing the graphical user interface's infrastructure for an
audience of technical analysts, developers, and systems support staff.
The technical writer will publish technical documentation online for
every phase of the system development life cycle. The software
development team is looking for a technical writer who will bring
professional commitment, flexibility, and sense of humor to the team.
REQUIREMENTS
Our new technical writer must have:
· A Bachelor's degree in Technical Communication, English, or a
related field.
· Four or more years of relevant technical writing experience.
· A fundamental understanding of client/server technology and
graphical user interfaces.
Our new technical writer must be able to:
· Demonstrate excellent writing, editing, and project planning skills.
· Document a graphical user interface's controls and code for a
technical audience.
· Develop a comprehensive documentation publication process, from
creating document content specifications to publishing the document
set.
· Evaluate documentation requirements and translate requirements into
document content specifications.
· Select the appropriate media and format for the documentation set.
· Demonstrate extensive online documentation development experience.
· Work well with developers and technical staff.
· Translate technical concepts into plain English.
· Apply information design and usability principles to all
documentation projects.
OPTIONAL EXPERIENCE
We are interested in finding a technical writer who also has:
· Documented a graphical user interface built with C++ or Visual
Basic.
· Written use cases or functional specifications for a graphical user
interface.
· Planned and built a documentation set from scratch.
· Pursued professional development opportunities through STC or other
organizations.
Among the factors that differentiate Capital One from other employers
are outstanding benefits such as performance-based salary and bonus
packages, generous company 401(k) plan contributions, an employee
stock purchase plan, three weeks of vacation during the first year of
employment, excellent medical and dental coverage, educational
assistance, help locating and paying for child and elder care, and a
wide range of company-sponsored fun activities and community service
opportunities.
Please submit your resume to:
Ayanna Richardson
Capital One, Human Resources Department
Fax: (804) 934-2245
E-mail: ayanna -dot- richardson -at- capitalone -dot- com
Please use "Resume" as your subject line. Please submit your resume as
ASCII text in the message body or as a MS Word e-mail attachment.
