pop-up Help vs. embedded Help

["Hannah Gilberg" <hgilberg -at- navis -dot- com>]

My team is working on a hosted app for users with fairly low computer
literacy, and possibly not much English literacy, either, so images are
going to be important.
We batted around whether or not we should have page-sensitive help
topics appear as a separate pane to the right of the application (as w/
MS Project) or if it should launch as a pop-up with the full
TOC/Index/Search frame. 

I thought we should go with pop-up help, because making the help
embedded would require:
1) Eliminating graphics of any reasonable size.
2) Forcing the user to click one or more times to see the Help tree.

Do people have strong opinions about opting for one or the other? What
would folks suggest for this particular audience?

-Hannah


Hannah Gilberg
Sr. Technical Writer
Navis LLC
1000 Broadway, Ste.150
Oakland, CA 94607
510-267-5095
Fax 510-267-5100



^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now Shipping -- WebWorks ePublisher Pro for Word! Easily create online
Help. And online anything else. Redesigned interface with a new
project-based workflow. Try it today! http://www.webworks.com/techwr-l

Doc-To-Help 2005 converts RoboHelp files with one click. Author with Word or any HTML editor. Visit our site to see a conversion demo movie and learn more. http://www.componentone.com/TECHWRL/DocToHelp2005

---
You are currently subscribed to techwr-l as:
archiver -at- techwr-l -dot- com
To unsubscribe send a blank email to leave-techwr-l-obscured -at- lists -dot- techwr-l -dot- com
Send administrative questions to lisa -at- techwr-l -dot- com -dot-  Visit
http://www.techwr-l.com/techwhirl/ for more resources and info.