RE: Follow-up to question about getting feedback from users

["Sharon Burton" <sharon -at- anthrobytes -dot- com>]

Yes, I think the over-reaction comes from people not understanding that
*nothing* is installed on your computer and the reporting is no more than
any website server is doing for any website. 

Nothing installed on your computer. No personal information is collected.
Nothing is sent from your computer to any where. There is no violation of
privacy because no private information is being collected or sent or
monitored or anything. 


sharon

Sharon Burton
MadCap Software Product Consultant
Managing your content, one topic at a time
www.anthrobytes.com
951-369-8590
IM: sharonvburton -at- yahoo -dot- com
Twitter: sharonburton


-----Original Message-----
From: techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com
[mailto:techwr-l-bounces+sharon=anthrobytes -dot- com -at- lists -dot- techwr-l -dot- com] On
Behalf Of Dan Goldstein
Sent: Friday, September 25, 2009 6:51 AM
To: techwr-l -at- lists -dot- techwr-l -dot- com
Subject: RE: Follow-up to question about getting feedback from users

I'm sure that MadCap had nothing but good intentions. And for all we
know, MadCap's lawyers might have already cleared Feedback from a
regulatory perspective.

Still, the reactions on TECHWR-L suggest that some customers might view
the software with less equanimity than MadCap expected. Since you're a
consultant, and not an employee, you're probably in a unique position to
pass our feedback on to your clients at MadCap. I'm sure they have the
market savvy not to dismiss us as a bunch of curmudgeons.

(OK, we *are* a bunch of curmudgeons, but that doesn't mean we're
wrong!)


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